Frequently Asked Questions
Everything you need to know about your Alias Mae experience.
What is your standard shipping timeframe?
All domestic orders are processed within 24-48 hours. Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days depending on your location.
How do I process a return or exchange?
We offer a 14-day return policy for full-priced items. Products must be in original, unworn condition with all packaging. To initiate a return, please visit our online Return Portal with your order number and email address.
Are your leather products sustainably sourced?
Alias Mae is committed to high-quality craftsmanship. We use premium natural leathers and work closely with our manufacturers to ensure ethical production standards and minimize environmental impact.
Do you offer international shipping?
Yes, we ship worldwide. International delivery times vary by destination but generally take 7-14 business days. Please note that customers are responsible for any local customs duties or taxes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and offer flexible payment options including Afterpay and Klarna for interest-free installments.
How do I find the right fit?
Our footwear is generally true to size. However, sizing can vary between styles. We recommend checking the specific 'Size Guide' located on each product page for detailed measurements and fit recommendations.